1. Introduction
Welcome to VRSAM ("we," "us," "our"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Platform"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We collect information in several ways to provide and improve our Platform. The types of information we may collect depend on how you use our services.
A. Information You Provide to Us
- Account Information: When you register for an account, we collect personal information such as your name and email address.
- User Content: We may collect information you voluntarily provide, such as feedback, suggestions, or communications with our support team.
B. Information We Collect Automatically
- Usage Data: We automatically collect information about your interactions with our Platform. This includes the pages you visit, the features you use (e.g., which PYQs you practice), time spent on pages, and your performance data (e.g., scores, time taken per question).
- Log and Device Data: We collect log files and device information when you access our Platform, including your IP address, browser type, operating system, and device identifiers.
- Cookies and Similar Technologies: We use cookies to operate and administer our site, gather usage data, and improve your experience. You can instruct your browser to refuse all cookies, but some parts of our Platform may not function properly.
C. Information Related to AI Features
When you use our AI-powered tools like the AI Study Guide, we collect the prompts you submit and the generated output. This data is used to operate, maintain, and improve the AI models and the services we provide.
3. How We Use Your Information
Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Create and manage your account and profile.
- Provide, operate, and maintain our Platform.
- Generate personalized study guides, performance analytics, and academic recommendations.
- Monitor and analyze usage and trends to improve your experience and the Platform's functionality.
- Communicate with you, including sending emails regarding your account, updates, or security alerts.
- Respond to your comments, questions, and provide customer support.
- Ensure the security and integrity of our Platform and prevent fraudulent activity.
4. Disclosure of Your Information
We do not sell your personal information. We may share information we have collected about you in certain situations as described below:
- Third-Party Service Providers: We may share your information with vendors, consultants, and other third-party service providers who perform services on our behalf, such as cloud hosting (e.g., Firebase), data analytics (e.g., Google Analytics), and customer support. These service providers are contractually obligated to safeguard your data.
- By Law or to Protect Rights: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Anonymized or Aggregated Data: We may share aggregated or anonymized data, which cannot reasonably be used to identify you, for research, marketing, or analytics purposes.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. We have taken reasonable steps to secure the data you provide to us, including using encryption and access controls. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Data Retention
We will retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You can request the deletion of your account and associated data by contacting us.
7. Your Data Rights and Choices
We believe in giving you control over your information. Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request to correct or update any inaccurate or incomplete personal information.
- Right to Erasure: You can request the deletion of your account and personal information, subject to certain legal obligations.
- Right to Opt-Out: You may opt-out of receiving promotional email communications from us by following the unsubscribe instructions provided in those emails.
To exercise any of these rights, please contact us at the email address provided below.
8. Children's Privacy
Our Platform is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact our support team. You can find our contact details on our Contact Us page.